Welcome to The Civility Doctor™

    "Mutual respect is always the best place to start." - Dr. Michelle

Workplace Culture Isn’t Just a Feeling—It’s a Strategic Advantage

When something’s “off” in a team or organization, it’s easy to focus on surface-level symptoms: poor communication, missed deadlines, or high turnover. But these are often signs of something deeper—an erosion of trust, respect, or inclusion. That’s where I come in.

I’m Dr. Michelle Long Powell, a business psychologist and executive coach focused on healing the dysregulation within organizational systems that often takes root in workplace culture. I help leaders and organizations diagnose the hidden dynamics behind dysfunction - often driven by incivility - and apply the right remedies to restore health, alignment, and high performance. I am The Civility Doctor.

The Hidden Cost of Incivility

Workplace incivility, behavior that violates norms of mutual respect within an organization, isn't just unpleasant—it’s expensive. Estimates show that workplace incivility may cost U.S. businesses as much as $2 billion per day in lost productivity and absenteeism. According to recent organizational data, each incident of workplace incivility can cost a company between $30,000 and $100,000 per employee per year. These losses stem from turnover, disengagement, diminished performance, and the ripple effects of unresolved conflict.

Unchecked incivility erodes trust, hampers collaboration, and damages your culture from the inside out. Left untreated, it becomes a systemic risk—one that quietly drains your resources and reputation over time.

How I Can Help

Through a combination of diagnostics, coaching, and culture strategy, I work with organizations to:

• Identify and treat the root causes of workplace incivility
• Strengthen leadership presence, decision-making, and influence
• Build respectful, high-trust environments where people thrive

If your workplace is showing signs of dis-ease, I can help bring it back to health.

Why Civility Matters

Civility isn’t about being “nice”—it’s about creating the conditions for people to perform at their best. Research shows that organizations with civil, inclusive cultures experience:

• Lower turnover and burnout
• Higher engagement and trust
• Better decision-making and innovation

Unchecked incivility doesn’t just damage morale—it disrupts business. Addressing it isn’t a courtesy, it's a leadership responsibility. It's a good business strategy to mitigate risk, protect your resources, and stay competitive in the marketplace.

Ready to Take the First Step?

Whether you're facing a specific challenge or proactively investing in your culture, let’s start with a conversation.